We are looking for an experienced Microsoft Dynamics CRM Techno-Functional Consultant with 8–10 years of hands-on experience in Microsoft Dynamics 365 CRM. The candidate should have a strong combination of functional consulting, solution design, customization, configuration, and technical development skills, along with the ability to work closely with business stakeholders and technical teams.
Position: MS Dynamics CRM Techno-Functional Consultant
Experience: 8–10 Years
Location: Noida
Work Mode: Onsite
Employment Type: Full-Time
Immediate Joiners Only (Serving Notice)
Local NCR candidates
No. of Positions: 2
Budget: up to 24 LPA
We are looking for an experienced Microsoft Dynamics CRM Techno-Functional Consultant with 8–10 years of hands-on experience in Microsoft Dynamics 365 CRM. The candidate should have a strong combination of functional consulting, solution design, customization, configuration, and technical development skills, along with the ability to work closely with business stakeholders and technical teams.
Work with business stakeholders to understand requirements, translate business processes into Dynamics CRM solutions, and provide techno-functional recommendations.
Configure and customize Microsoft Dynamics 365 CRM including entities/tables, forms, views, dashboards, business rules, workflows, business process flows, and security roles.
Design and implement CRM solutions using Power Apps, Model-Driven Apps, Power Automate, and Dataverse.
Develop and customize CRM components using C#, .NET, JavaScript, plugins, custom workflow activities, and APIs.
Develop and maintain plugins, custom actions, workflows, integrations, and client-side scripts.
Design integrations between Dynamics CRM and external systems using REST/SOAP APIs, Azure Functions, webhooks, and integration platforms.
Work extensively with Microsoft Dataverse including data modelling, relationships, security, and data management.
Analyse existing CRM implementations, identify gaps, and recommend improvements, enhancements, and best practices.
Prepare functional and technical design documents, solution specifications, user stories, process flows, and technical documentation.
Participate in requirement gathering, solution design, development, testing, UAT, deployment, and post-production support.
Troubleshoot production issues, perform root-cause analysis, and provide timely resolution.
Collaborate with developers, QA teams, architects, project managers, and business users throughout the implementation lifecycle.
Support CRM upgrades, migrations, deployments, and release management across environments.
Ensure solutions follow Microsoft Dynamics 365 best practices, security standards, scalability, and maintainability requirements.
Mentor junior developers/consultants and provide technical guidance where required.
8–10 years of overall experience with Microsoft Dynamics CRM / Dynamics 365 CE.
Strong hands-on experience as a Techno-Functional Consultant with both functional and technical CRM expertise.
Strong knowledge of Dynamics 365 Customer Engagement (CE) and CRM architecture.
Hands-on experience with Power Apps – Model-Driven Apps, Dataverse, Power Automate, and Power Platform.
Strong experience in CRM configuration including entities/tables, forms, views, business rules, workflows, business process flows, dashboards, security roles, and field-level security.
Strong development experience with C#, .NET, JavaScript, Dynamics 365 Plugins, Custom APIs and Custom Actions.
Experience with Dynamics 365 integrations using REST APIs, SOAP, Azure Functions, webhooks, or similar technologies.
Good understanding of Dataverse data modelling, relationships, security model, and solution management.
Experience with CRM data migration, integration, deployment, and environment management.
Good understanding of Azure services relevant to Dynamics CRM integrations.
Experience working with ALM, managed/unmanaged solutions, Power Platform environments, and deployment pipelines.
Strong understanding of SDLC, Agile/Scrum methodology, testing, UAT, and production support.
Ability to create functional and technical documentation and communicate effectively with business and technical stakeholders.
Strong analytical, troubleshooting, problem-solving, and stakeholder-management skills.
Microsoft Dynamics 365 / Power Platform certifications will be an advantage.
Experience with Azure DevOps, Git, CI/CD, and Power Platform deployment pipelines.
Exposure to Power BI and CRM reporting.
Experience in CRM modernization, migration, or upgrade projects.
